This week we talk about a very hands-on approach to new customer signups and onboarding. Then it’s on to those zombie tickets, which left us scratching our heads a little. To wrap it up, we talk about new feature rollouts and how the product team and support team can work together on them.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
Show Notes and Links
- Zombie tickets
- Differentiate between “shipping date” and “code complete”
- Do you really know your customers?
This week’s shoutouts
- From Carolyn – Jawbone Up and self-data in general
- From Chase L. – Authy
- From Jeff – Hubspot // Inbound Conference
- From Chase – Redbox
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.