Support Ops

Learn to be a customer support pro.

  • Episodes
  • Manifesto
  • Best Of

Support Hangout Episode #12

August 28, 2013 By Chase Clemons Leave a Comment

This week – we’re talking about high touch customer support. When we think of customer support, it’s usually a team of support pros answering emails and such as they come in. With high touch, we’re looking at other support channels like one-on-one video chats with customers, specific accounts reps, and so-on.

All that and more from the best team in customer support on this episode of the live Support Hangout!

Watch to the show

Show Notes and Links

  • Know Your Company
  • Buffer for Business
  • Emma Email Marketing

This week’s shoutouts

  • From Carolyn – Flux App
  • From Jeff – Sticker Mule
  • From Chase – 8bit

Our partner – Snappy

Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.

They’ve got a great 30 day entirely free trial so go check them out here.

Share this:

  • Email
  • Twitter
  • Facebook
  • LinkedIn

Add your thoughts Cancel reply

A weekly podcast that helps you deliver a better support experience to your customers.

Read Our Guides
Support Kit
A Brief Guide to a Better Email

Find a Specific Episode

Copyright © 2023 Support Ops · Made with Basecamp and WordPress.