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Support Hangout Episode #13

September 6, 2013 By Chase Clemons 2 Comments

This week’s show centers around one question – how involved should your support team be with new features. We’re going to look at the entire project for them – initial designs, QA, and finally shipping the new feature.

All that and more from the best team in customer support on this episode of the live Support Hangout!

Watch to the show

This week’s shoutouts

  • From Carolyn – Sqwiggle
  • From Jeff – Simple Bank
  • From Chase L. – Pocket
  • From Chase C. – Sunrise

Our partner – Snappy

Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.

They’ve got a great 30 day entirely free trial so go check them out here.

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Comments

  1. Marianne says

    September 6, 2013 at 7:16 pm

    Great show! I like the decision to deep dive into one topic. Very informative. Thanks, all!

    Reply
    • Chase Clemons says

      September 8, 2013 at 9:43 am

      Thanks Marianne!

      Reply

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