This week’s show centers around one question – how involved should your support team be with new features. We’re going to look at the entire project for them – initial designs, QA, and finally shipping the new feature.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
This week’s shoutouts
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.