This week we’re talking about the different support channels you might use for supporting your customers. Email’s still the cornerstone but we’re going to look at other ones like Facebook, Twitter, customer forums, etc. There’s even a fun time with live chat towards the end!
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
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Show Notes and Links
This week’s shoutouts
- From Carolyn – iTunes Radio showing you how many skips are left.
- From Jeff – History in Pictures Twitter account // Sneezing woman
- From Chase C. – Now You See Me
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.
Diogo Andre says
I totally agree with Jeff! A live chat button is almost irresistible! 🙂