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Support Hangout Episode #16

October 3, 2013 By Chase Clemons 1 Comment

This week we’re talking about the different support channels you might use for supporting your customers. Email’s still the cornerstone but we’re going to look at other ones like Facebook, Twitter, customer forums, etc. There’s even a fun time with live chat towards the end!

All that and more from the best team in customer support on this episode of the live Support Hangout!

Watch to the show

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Show Notes and Links

  • Customer Powered Support Forums
  • Live Chat Means Happier Customers
  • Kindle and Mayday Support

This week’s shoutouts

  • From Carolyn – iTunes Radio showing you how many skips are left.
  • From Jeff – History in Pictures Twitter account // Sneezing woman
  • From Chase C. – Now You See Me

Our partner – Snappy

Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.

They’ve got a great 30 day entirely free trial so go check them out here.

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Comments

  1. Diogo Andre says

    October 4, 2013 at 3:06 pm

    I totally agree with Jeff! A live chat button is almost irresistible! 🙂

    Reply

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