This week we’re talking about help sites. Take a look at the Automattic help site, the Buffer site, the Wistia one, and the Basecamp one – you’ll see four completely different designs and four different approaches.
Help sites are something you can always tweak and adjust after you set one up for your product. But when you’re creating one for the first time and you’re staring at that blank slate, what do you start with?
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
This week’s shoutouts
- From Carolyn – Chrome’s option to pin a tab.
- From Jeff – Republic Bike
- From Chase L. – Kero
- From Chase C. – “Why Pixels Stopped Satisfying my Creativity“
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.