This week we talk about IBM sending it’s robot Watson into the customer service world. Since robots aren’t going to replace the support rep, we talk about the soft skills to look for when it comes to hiring people for your team. A stop of at Help Scout’s blog gives us a glimpse into the Net Promoter Score and it’s impact on your customer satisfaction. Then to round everything off, UserVoice’s head of support has a great article on how you should apologize to your customers when you need to.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
Show Notes and Links
- IBM’s Watson is Now in Customer Support
- Most Important Soft Skills
- The Ultimate Guide to Customer Satisfaction
- How to Apologize to a Client
This week’s shoutouts
This week’s sponsor – Media Temple
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