This week we talk about asking how your customers are feeling when they send you a support email. Then it’s a quick dive into a casino tracking your actions during your gambling stay. And to round everything out, a look at two solid customer experiences from two very different airlines. There’s also some real-world use of hashtags and Jeff becomes our sound effects guy.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
Show Notes and Links
- Emotional state support tickets
- Caesar’s Palace works on improving customer experience
- Delta does the right thing?
This week’s shoutouts
- From Carolyn – Audible
- From Chase L. – Snaggy
- From Jeff – Lift
- From Chase C. – Support Kit
This week’s sponsor – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.
Tony Stubblebine says
@Jeff: thanks for the Lift shotout!
Jeff Vincent says
Happy to do it! I’ve fallen in love with using Lift.