This week we talk about Apple’s testing and training process for their remote customer support employees. Then we explore what an email inbox might look like with elements from the traditional personal inbox as well as a customer support email app. To wrap things up, we talk about SAAS plans for businesses where you might get a few more support perks over the typical pricing plans.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch to the show
Show Notes and Links
- How Apple gets at-home workers to work
- Why support software is the future of work email
- Buffer launches new plans for businesses
This week’s shoutouts
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.