Delivering great customer support is tough. First you have to design a help site that actually helps people. Then you have to hire people who can actually talk to customers. Don’t you wish there was an easier way?
Turns out, there is.
Meet Support-o-matic 2.0.
(Don’t ask about version 1. It’s a touchy subject around here.)
Working with some great partners, we created a way for customers to help themselves without ever needing anything from your team.
Here’s how it works.
1) You create an app or product.
2) Customers buy your app and then if they need help, they buy Support-o-matic 2.0.
3) You make money off both your product and Support-o-matic 2.0 all while saving over an expensive customer support team.
From the customer’s end, using it is easy. Whenever they have a question, they just grab a co-worker and place their hands on the answer key. They ask the question aloud and watch as Support-o-matic 2.0 spells out the answer. Easy as that!
Here’s some testimonials from our beta users.
“I was hesitant at first but Support-o-matic answered every question we threw at it. And best of all, I got the answers right away! No waiting on someone else for a reply.” – Kevin B.
“It’s so much easier than having to search around a website. I just ask my question and then get an answer.” – Amanda L.
“Support-o-matic saved my company enough money to buy us a corporate yacht! Goodbye cold winters. Hello sunny islands!” – Susan C.
Jim Sadusky says
I agree – I was really skeptical when I first heard about Support-o-Matic 2.0 (especially after Support-o-Matic 1) but it was everything I ever dreamed of and more. Since installing it I’ve found my overall support tickets decreased by over 300%. Thanks SoM!