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The Human Factor

July 24, 2012 By Chase Clemons Leave a Comment

“We need creative influence to work with scientists and technologists to create that human factor which we’re missing so much in technology.” – Michael Wolf

This goes for us on support too.  Don’t throw out the human factor in the quest to answer more emails.  We should be finding ways to put more of the human touch back into support interactions.

Watch his talk here.

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