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Treat Your Customers Right

August 10, 2012 By Chase Clemons Leave a Comment

Allan Branch on treating customers right:

You can’t always “win.”

“Winning” is ego driven. Did every customer that complained have just cause? No, many customers had too high of an expectation of a $10 car wash. But an excuse would only have fueled that upset customer to tell all their friends about their bad experience.

To be generous and giving means a few people will take advantage of your kindness, but this shouldn’t stop you. Everything, even a complaint, is an opportunity. Be generous and humble.

Pass this whole story on to everyone on your support team right now.

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