“When she came back she said should was going off her shift and could not help. My husband then asked her if she was a mother herself and she said “yes”—he then asked her if she was missing her child for 45 minutes what would she do? She kindly told him she understood and would do her best to help
United Airlines lost a little girl and this was the reply from the customer service rep. The entire story is completely astonishing but this is the part that got me the most. The rep was more concerned with ending her shift than finding a missing girl. Sure, she reversed course after the father asks her but I’m still lost on the rep’s initial reaction.
A girl goes missing and you’re more focused on the end of your shift. What kind of craptastic service is that.
Add your thoughts