Photo from Flickr – Quinn. Some people write better with a cat supervising.
You’ve got a story and we want to hear it!
Working with a team, I’m always learning new techniques to try and different ways of looking at things. Just the other day, I was stumped on how to answer a pretty hostile question we got on Twitter. I asked a co-worker what they thought about it and long story short, we managed to flip that customer from angry to happy. The only way we get better is to learn from each other.
That’s why I’d love for you to consider sharing what you’ve learned with the readers here at Support Ops.
A few things of note:
- I’m looking for both fantastic and horrendous support experiences as well as tips, tricks, and practical advice. Anything we can learn from you.
- It’s gotta be unique so don’t send us something that we’ve already read somewhere else.
- Aim for around 300 words, which since you write emails all day, should be a breeze. Photos, videos, and other stuff are fun to include too if you want.
And that’s it! Email me with a draft or even an idea. I’ll help you along the way before we publish it here.
So let’s see what you’ve got!