This week we’re talking about on-boarding new customers, especially from the support perspective. New customers generally have the most questions about a new app or product. So if you want to cut down on those support cases from new customers, you’ve got to do a better job with getting them up and running.
All that and more from the best team in customer support on this episode of the live Support Hangout!
Watch the show
This week’s shoutouts
- From Carolyn – External Batter Charger / Power Pack
- From Jeff – Support Ops
- From Chase L. – Rescue Time
- From Chase C. – Songza
Our partner – Snappy
Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.
They’ve got a great 30 day entirely free trial so go check them out here.