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Hangout #20 – Customers Reviewing Your Support Pros

October 29, 2013 By Chase Clemons 4 Comments

This week we’re talking about instant customer review apps. Think Smiley, Hively, Temper.io, etc. They let your customers review your support pros. Lots of teams are using them to gauge what customers are thinking and feeling on each support ticket.. On the last podcast with Josh from Temper, we saw how teams were even using them to see what customers thought of specific pages in their website.

All that and more from the best team in customer support on this episode of the live Support Hangout!

Watch the show

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Show Notes

  • 37signals Smiley
  • Hively
  • Temper.io

This week’s shoutouts

  • From Robert – New Relic
  • From Chase L. – Tweetbot 3
  • From Chase C. – Buffer

Our partner – Snappy

Most customer support apps have some kind of learning curve as you try to figure it out. With Snappy, their new interface is drop dead easy to use and lets you focus on what matters most – your customers.

They’ve got a great 30 day entirely free trial so go check them out here.

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Comments

  1. Josh Pigford says

    October 29, 2013 at 10:56 am

    Thanks for mentioning http://temper.io and thanks for having me on the last podcast!

    Reply
    • Chase Clemons says

      October 29, 2013 at 6:33 pm

      Sure! It was perfect timing. 🙂

      Reply
  2. Andy Traub says

    October 29, 2013 at 11:46 am

    I can never be on this show. No facial hair.

    Checking out Snappy for a membership site I’m developing as well. Thanks for the tip.

    Reply
    • Chase Clemons says

      October 29, 2013 at 6:34 pm

      We can always get you a fake beard.

      Reply

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