The best team in customer support is back for another episode of our live Support Hangout!
This week we talk about things not to do when having a Facebook meltdown along with the best way to communicate to your customers during an outage. After that, you’ll hear how Buffer’s support team gets help from programmers and how their Veggie Days are going. And to round everything off, you find out which of us actually does work from the bed.
Watch to the show
Show Notes and Links
- Amy’s Baking Company Bakery Boutique & Bistro Meltdown
- Please tweet about your outages
- Veggie Day: Customers support for engineers
- Great customer service starts… in bed?
This week’s shoutouts
- From Chase C. – Forecast App
- From Carolyn – Fluid
- From Jeff – Jekyll
This week’s sponsor – Sticker Mule
Sticker Mule does one thing really, really well – they make stickers and custom skins for your iPhone, iPad, laptop, and Kindle.
And just like you aim for fast response times with your emails, Sticker Mule aims for fast production and delivery for your stickers. They’ve got the entire process down to five days, which makes them the fastest sticker printer in the world.
Love that Jekyll tip! I just started exploring it and love it so far.
Chase Clemons says
Jekyll’s been great to work with. Glad you’re liking it!
Jim Sadusky says
I’ve been awol for too long! The Bakery story is amazing, but I really like Jeff’s comments on “Seeing red”.
I had a recent conversation with someone who didn’t like our product, and I found it really important to stop and take a deep breath and try to visualise things from their perspective. Their business wasn’t really suited for what we offer, and once I realised that it was much easier to accept their feedback, and even more importantly learn something from it that *would* help our target audience. If I hadn’t taken that breath, I could have just as easily gotten into an argument over who was “right”.
Chase Clemons says
You have been awol too long! Glad to see you back. 🙂
I had a conversation with a customer like that just this morning. They really wanted to use Basecamp but it just wasn’t designed for what they were looking to do. Once the customer and I figured that part out, the rest of the conversation went great.