Learn to be a customer support pro.
On the last episode, we looked at how to actively seek out feedback from your team for yourself. But what happens when it’s you and your boss? With this episode, we tackle how you can give feedback to your own manager and C-suite team.
This week, we’ll fill in the blank with “Regardless of seniority, every good manager gives feedback upward.”
With support teams, our empathy often creates a culture of nice where it can be tough to have candid discussions. We hold our opinions back rather than risk being confrontational. But a good manager will create a culture that encourages candor and open discussions.
On this episode, we’ll fill in the blank with “Regardless of seniority, every good manager actively seeks out feedback from their team.”
↠ Listen to EP146 – A Good Manager Actively Seeks Out Feedback
It’s rarely a good idea to bottle up all the knowledge you have that makes you a great manager. But how do we make sure others on our team are ready to step into our shoes?
On this episode, we’ll talk about the idea that “Regardless of seniority, every good manager trains their replacement.”
Everyone makes mistakes, even super managers and team leads. It’s how we handle those mistakes that set good managers apart from the not-so-good ones.
On this episode, we’ll look at the idea that “Regardless of seniority, every good manager will admit mistakes and not hide them.”
One of the things we’ve been talking about at Basecamp is the idea that 40 hours is plenty of time for work. Is that enough time for your team though? And how do you make sure they stick to 40 hours, especially when you’re a remote team and can work any time you’d like?
On this episode, we’ll fill in that good manager sentence with – “Regardless of seniority, every good manager helps balance the team’s work/life schedule.”
↠ Listen to EP143 – A Good Manager Helps Balance the Team’s Work/Life Schedule
Jeff started a great conversation on the last episode around the idea of growth paths and grow-outs. We’ll continue that conversation this week and look at the idea – “Regardless of seniority, every good manager creates growth paths for their team.”
Leading a team is all about knowing the strengths and weaknesses of others on the team. It helps you to put the right people in the right roles for the project. But how do you find out the strengths/weaknesses of individual team members? And what happens if if someone has outgrown their role on the team?
On this episode, we’ll fill in that good manager sentence with – “Regardless of seniority, every good manager knows their team’s strengths.”
↠ Listen to EP141 – A Good Manager Knows the Team’s Strengths
Everyone talks about the power with regular 1:1s between you and your team. But are they really worth it? And how important is it go have them regularly scheduled?
On this episode, we’ll talk about the idea that “Regardless of seniority, every good manager will keep regular 1:1s.”
“It’s not personal, it’s just business”. You’ve heard this phrase before and maybe even said it. But is it true? On this episode, fill in the good manager question with this belief – “Regardless of seniority, every good manager will care personally.”
Next up in our “Every Good Manager Will…” series is an important one that often gets overlooked. Managers tend to focus on action – do this, don’t do that, etc. On this episode, we talk about the idea that “Regardless of seniority, every good manager will listen.”