Learn to be a customer support pro.
Everyone talks about the power with regular 1:1s between you and your team. But are they really worth it? And how important is it go have them regularly scheduled?
On this episode, we’ll talk about the idea that “Regardless of seniority, every good manager will keep regular 1:1s.”
“It’s not personal, it’s just business”. You’ve heard this phrase before and maybe even said it. But is it true? On this episode, fill in the good manager question with this belief – “Regardless of seniority, every good manager will care personally.”
Next up in our “Every Good Manager Will…” series is an important one that often gets overlooked. Managers tend to focus on action – do this, don’t do that, etc. On this episode, we talk about the idea that “Regardless of seniority, every good manager will listen.”
It’s new series time here around the show. There was a great Tweet that caught my eye, both because it’s a great prompt and had a great conversation thread alongside it.
“Regardless of seniority, every good manager will” and you get to fill in the blank.
With this series, we’re filling in that blank. And on this episode, we’re talking about encouraging and developing each team member.
“Regardless of seniority, every good manager will encourage and develop each of their team members.”
Camille E. Acey joins the show this week as our special guest. You might remember her from SupConf NYC back in November. We look at how burnout happens and more importantly, how you can help your team both prevent and manage it.