It’s new series time! We’ve looked at how to make your team better and your product better. For this series, we’ll be looking at how you make yourself a better support pro.

Let’s talk about setting goals.

↠ Listen to EP121 – Setting Goals

We’ve talked before about ways your team can influence the product. But when it comes to building out those new features, how can the support team help?

↠ Listen to EP120 – Helping with New Features

Whenever you go to a restaurant, every staff member that you meet has an impact on the product, in this case your dining experience. From the hostess that smiles as you enter the door to the chef that checks on your food personally, the team shows the quality of the product.

↠ Listen to EP119 – The Show Jeff Thought We Were Doing

Carolyn had a wonderful perspective on this a few episodes ago. She said, “Your support team is a measure of the quality of the product.” On this episode, we talk about what this means and how effective it is as a reference point.

↠ Listen to EP118 – Your Team is a Measure of Product Quality

It’s the long awaited part two of last week’s episode! And by  long awaited, we mean a week. But that’s long enough, right?

Your support team interacts with customers more than anyone else in your company. When you know exactly what the customers want, how do you present a case for that to your development team?

↠ Listen to EP117 – Growing Your Team’s Influence Part Two

Getting a seat at the proverbial table is tough. Lots of companies (hopefully not your’s though) see customer support as just another expense. A cost center. One more thing to minimize at all costs.

But we know you’re more than that. That’s why this week we’re looking at growing your team’s influence and convincing other teams to listen!

↠ Listen to EP116 – Growing Your Team’s Influence 

There’s a pipeline that runs from your support team over to your product team. Through it flows ideas, pain points, and a wealth of knowledge from your customers. But how do we prioritize that versus feature work, and how can support influence that?

↠ Listen to EP115 – The Pipeline 

It’s time for a new series!

With this series, we’re looking at ways that support can help make the product better. A big part of that is provided feedback and actionable data to the product/design team. But what’s the best ways to do that?

↠ Listen to EP114 – Making Your Product Better