Learn to be a customer support pro.
This week we talk about Myspace cutting off access to data, Zynga having a complete stranger getting support emails, and ideas about your app’s status page. We’ve also got a special guest on the show, which makes it even more awesome.
All that and more from the best team in customer support on this episode of the live Support Hangout!
This week we focus on just one topic – live chat for customer support. Many companies look at chat support as a good middle ground between phone support and just email support. But what if live chat support is actually tougher to pull off?
Our panel looks at how effective live chat is, where it should be used, and the resources needed to do it right.
All that and more from the best team in customer support on this episode of the live Support Hangout!
This week we talk about asking how your customers are feeling when they send you a support email. Then it’s a quick dive into a casino tracking your actions during your gambling stay. And to round everything out, a look at two solid customer experiences from two very different airlines. There’s also some real-world use of hashtags and Jeff becomes our sound effects guy.
All that and more from the best team in customer support on this episode of the live Support Hangout!
This week we talk about UserVoice dropping IE8 for admins, a sci-fi email reply back to a customer, personalizing your customer service, and how to deal with team shortages. Plus you see us all find out that Google Hangouts have hats. 🙂
All that and more from the best team in customer support on this episode of the live Support Hangout!
This week we talk about IBM sending it’s robot Watson into the customer service world. Since robots aren’t going to replace the support rep, we talk about the soft skills to look for when it comes to hiring people for your team. A stop of at Help Scout’s blog gives us a glimpse into the Net Promoter Score and it’s impact on your customer satisfaction. Then to round everything off, UserVoice’s head of support has a great article on how you should apologize to your customers when you need to.
All that and more from the best team in customer support on this episode of the live Support Hangout!
When it comes to web hosting, Media Temple wins every time. I use them for this site along with every other project that I can.
Over 125,000 customers in 100 countries now rely on Media Temple’s simple tools for domain registration, web hosting, and more. All told, they power more than 1.5 million websites. I’m proud to be one part of the Media Temple community.
If you’re even thinking about web hosting, check them out here.
The best team in customer support is back for another episode of our live Support Hangout!
This week we talk about things not to do when having a Facebook meltdown along with the best way to communicate to your customers during an outage. After that, you’ll hear how Buffer’s support team gets help from programmers and how their Veggie Days are going. And to round everything off, you find out which of us actually does work from the bed.
Sticker Mule does one thing really, really well – they make stickers and custom skins for your iPhone, iPad, laptop, and Kindle.
And just like you aim for fast response times with your emails, Sticker Mule aims for fast production and delivery for your stickers. They’ve got the entire process down to five days, which makes them the fastest sticker printer in the world.
This is a weekly show focused on news from the customer support world. In the very first episode, we talk about the rules for public interfaces, how review systems could be better, and much more!
Sticker Mule does one thing really, really well – they make stickers and custom skins for your iPhone, iPad, laptop, and Kindle.
And just like you aim for fast response times with your emails, Sticker Mule aims for fast production and delivery for your stickers. They’ve got the entire process down to five days, which makes them the fastest sticker printer in the world.